Shipping Terms

Shipping Terms and Conditions – National Trade Links Pty Ltd (Brand: Cocosupplies)

1. Shipping Methods: We offer shipping via sea freight from India to Australia for all orders. Air freight options may be available upon request for urgent orders, subject to additional charges.
2. Transit Time: The transit time for sea freight shipments from India to Australia typically ranges from 4 to 6 weeks. Please note that transit times may vary depending on factors such as customs clearance and vessel schedules.
3. Lead Time: Our standard lead time for processing orders and preparing shipments is 5 business days from the date of order confirmation and payment receipt. Custom or bulk orders may require additional lead time, which will be communicated to you upon order placement.
4. Shipping Delays: While we strive to ensure timely delivery of all orders, please note that unforeseen circumstances such as customs inspections, port congestion, adverse weather conditions, or other logistical challenges may cause shipping delays beyond our control. In such cases, we will make every effort to notify you promptly and provide updates on the status of your shipment.
5. Shipping Charges: Shipping charges will be calculated based on the weight and volume of your order, as well as the selected shipping method. You will be provided with a shipping quote at the time of order placement. Any additional charges incurred during transit, such as customs duties or taxes, will be the responsibility of the recipient.
6. Shipping Documentation: We will provide all necessary shipping documentation, including commercial invoices, packing lists, and bill of lading, to facilitate customs clearance and smooth transit of your order.
7. Delivery Acceptance: It is the responsibility of the recipient to ensure that someone is available to accept the delivery of the shipment at the designated delivery address. Failure to do so may result in additional re-delivery charges or storage fees, which will be borne by the recipient.
8. Damaged or Missing Shipments: Upon receipt of your shipment, please inspect the package(s) for any signs of damage or tampering. If any items are damaged or missing, please notify us immediately so that we can initiate a claim with the shipping carrier and arrange for replacement or reimbursement as appropriate.
9. Returns and Exchanges: Please refer to our Returns and Exchanges Policy for information on returning or exchanging products purchased from National Trade Links Pty Ltd.
10. Contact Information: If you have any questions or concerns regarding shipping, transit times, or any other aspect of your order, please don’t hesitate to contact our customer service team at info@cocosupplies.com.